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Shipping Policy

Thank you for your interest and support in our product! Due to the immense global popularity and high demand for this item, our supply chain and logistics are currently facing some challenges. However, please rest assured that we are working diligently to ensure your item reaches you as quickly and safely as possible.

We have divided our shipping destinations into two zones based on logistics costs. Please find your country in the corresponding zone below to see the detailed shipping rates and delivery times.

Priority Channels & Inventory Allocation: In the face of global scarcity, we actively collaborate with our logistics partners to utilize exclusive express channels and pre-allocated stock, ensuring your order receives priority processing and ships from the warehouse as quickly as possible. This extra effort and access come at a premium. Product Characteristics & Shipping Costs: Our product has a relatively large volume, which significantly increases logistics costs for air express or expedited international services. The Fast Shipping price comprehensively accounts for the impact of the product's volume and weight on air freight expenses, providing you with an efficient and reliable delivery experience.

Zone 1: Lower-Cost Regions

Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Japan, Kazakhstan, Kenya, Latvia, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Rwanda, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Tanzania, Ukraine, United Arab Emirates, United Kingdom.

Estimated Delivery Time: 3-15 business days (actual transit time will be displayed at checkout).

Weight: 0g - 200g — Cost: $4.30 Weight: 201g - 400g — Cost: $7.00 Weight: 401g - 600g — Cost: $9.50 Weight: 601g - 800g — Cost: $13.00 Weight: 801g - 1000g — Cost: $16.00 Weight: 1001g & above — Cost: $20.00

Zone 2: Higher-Cost Regions

Albania, Angola, Australia, Bahrain, Brazil, Colombia, Cyprus, Ecuador, Germany, Ghana, Iceland, Kuwait, Luxembourg, Malta, Montenegro, Morocco, Nigeria, North Macedonia, Oman, Peru, Qatar, Saudi Arabia, Serbia, Switzerland, Turkey, Uganda, United States.

Estimated Delivery Time: 3-15 business days (actual transit time will be displayed at checkout).

Weight: 0g - 200g — Cost: $7.13 Weight: 201g - 400g — Cost: $12.01 Weight: 401g - 600g — Cost: $15.04 Weight: 601g - 800g — Cost: $17.98 Weight: 801g - 1000g — Cost: $20.67 Weight: 1001g & above — Cost: $25.00

Free Shipping

Complimentary Shipping: Enjoy free shipping on all orders totaling $50.00 or more, regardless of the destination zone.

Thank you for your understanding and patience. Should you have any questions, please do not hesitate to contact our customer service team.

At Ellaearrings, we aim for your complete satisfaction. You may return most new, unopened items within 30 days of delivery for a full refund. We also offer a 30-day refund policy for items meeting specific conditions, as detailed below.

Conditions for Return & Refund

Your item may be eligible for a return or refund if it meets one of the following conditions within 30 days of delivery:

Damaged upon arrival, not the packaging: Please provide proof (e.g., photos or video). Non-human damage within 30 days. Product significantly differs from description or images. Or other necessary approved return/refund reasons.

Return Shipping Costs

We will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, or the product was damaged upon arrival as per condition 2 above). For all other approved returns (e.g., new, unopened items returned for personal reasons), the customer will be responsible for the return shipping costs.

How to Request a Return or Refund

To initiate a return or request a refund, simply login to your account . View the relevant order using the "Complete Orders" link under the My Account menu, and then click the "Return Item(s)" button. Please include sufficient proof (such as photos or video) where applicable for damaged or misrepresented items. Without clear evidence of non-human damage or product misrepresentation, returns or refunds cannot be granted for those specific conditions.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If delivery is delayed due to customs, weather, and other force majeure factors, no refunds will be accepted.

Tip: We highly recommend recording a video when unboxing your delivery. This can provide crucial evidence if needed for returns or refunds related to damage or discrepancies upon arrival.

Refunds Processing

Once we’ve received and inspected your returned item, we will notify you via e-mail whether your return and refund were approved or not. If approved, you’ll be automatically refunded on your original payment method. You should expect to receive your refund within **four weeks** of giving your package to the return shipper. This time period includes:

Transit time for us to receive your return from the shipper: 5 to 10 business days Time it takes us to process your return once we receive it: 3 to 5 business days Time it takes your bank or credit card company to process our refund request and post the refund to your account: 5 to 10 business days

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us.

Trade name:Newhomegoods

Phone number:+86 18156301006

Email: support@newhomegoods.com

Physical address: ZHENHE GLOBAL TRADING LIMITED,Room 502C 5/F, Goodview Commercial Centre,2-16 Fa Yuen Street,, Mongkok, Kowloon Hong Kong SAR